Our Policies & Terms

We keep things clear, transparent, and fair for all clients. Please review our guidelines before booking.

 

1. Pricing Policy

Prices shown on the website are base prices.
Final cost depends on:

  • Home size

  • Home condition

  • Additional requests

  • Travel distance (if outside service area)

You will receive a confirmed price before the cleaning begins.

2. Cancellation Policy

We understand things happen — just let us know.

  • 24 hours notice required for cancellations

  • Same-day cancellations may be subject to a fee

  • Rescheduling is free when done within reasonable time

3. Access to the Home

Clients must ensure the home is accessible at the scheduled time through one of the following:

  • Being present

  • Providing a key

  • Providing a door code

If we cannot access the home, a cancellation fee may apply.

4. Satisfaction Guarantee

If you are not satisfied with any part of the cleaning:

  • Notify us within 24 hours

  • We will return and fix the issue at no extra cost

Your satisfaction is our priority.

5. Payment Policy

Payments can be made by:

  • Cash

  • E-transfer

  • Invoice (if prearranged)

Payment is due upon completion unless otherwise discussed.

6. Safety & Respect

We reserve the right to refuse service if:

  • Conditions are unsafe

  • There is aggressive behavior

  • There are health hazards not previously mentioned

We always prioritize the safety of both our team and clients.

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